Alerts 34 Bus

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Bus and train service updates

3 July 2020

Updated: Friday 03 July 2020

We are strongly urging people to consider whether their journey is necessary before using public transport and to consider cycling or walking as an alternative to public transport where possible.

Capacity is limited across services and focused on ensuring key workers and those who need to travel to work can get where they need to be during the COVID-19 pandemic.

Those who are travelling are being asked to pay by contactless, wash their hands before and after their journey, wear a face covering where possible and allow more time as services may be full.

Government guidelines require people to wear a face covering on public transport with exemptions for the very young and those with disabilities or breathing difficulties.

Those exempt from wearing a face covering can download an assistance card here to help communicate this to staff on bus and rail services in West Yorkshire. Print them off or take a picture on your phone to show the driver, conductor or station staff know what help you need.

The changes that have been made to services in response to the COVID-19 pandemic mean printed information at bus stops is likely to be out of date. We are working to address this but in the meantime we are asking  people to check www.wymetro.com, @MetroTravelNews on Twitter and Real-Time displays for the most accurate information.

We are carrying out additional cleaning at our bus stations and interchanges and have made modifications to create space to support social distancing. Signs and information is being provided across the bus network to help people maintain social distancing and travel safely.

Bus services are currently subject to short notice changes in response to the COVID-19 situation. This may mean our bus stop, real time and journey planner information may not be as accurate as normal. Please check for the latest travel information on this page.

Answers to common questions about using public transport can be found here. 

 

For regular updates to bus and rail services see: wymetro.com/plan-a-journey/travel-news/bus-travel-alerts/service-updates/

First and Yorkshire Tiger Multi Ticket Acceptance -  From Monday 30th of March 2020 both First West Yorkshire and Yorkshire Tiger are accepting each other's tickets on specific routes. Visit yorkshiretiger.co.uk and firstgroup.com.

Park and Ride – During the pandemic, demand for park-and-ride services has declined and it became unsustainable to keep them open. Temple Green is now being used for COVID-19 testing. The future of park-and-ride services is being kept under review.  

Bus Station Travel Centres - Metro Travel Centres at the locations below will reopen from Monday 15 June. Customers will be asked to observe social distancing requirements which will limit the services we can offer and it may take longer to assist than normal. Please use online services if you can.

Metro Travel Centres to reopen on Monday 15 June:

  • Bradford
  • Castleford
  • Halifax
  • Huddersfield
  • Leeds
  • Pontefract
  • Keighley

Other Travel Centres:

Concessionary Travel Pass Holders - We are strongly urging concessionary travel pass holders not to travel and to consider other ways they can access shops and services. 

To help manage capacity available on the network the rule which prevents concessionary bus passes being used before 9.30am has now been restored.

Pass holders who have a pass due for renewal can renew online at wymetro.com. Those pass holders who cannot renew online may continue to use their expired pass until 28 June 2020.

Access Bus - Access Bus services remain suspended. Access Bus customer service is helping customers access community services that have been made available to help meet customers’ shopping needs. Access Bus customer service will remain available to help during the Coronavirus (Covid-19) pandemic.

Please return to this page for updates regularly for the latest updates to public transport.  

Alerts 34 Bus

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