Alerts
70
Bus
Our customer service standards
Our Contact Centres (Accessbus, Education and MetroLine) aim to…
Answer 90% of all calls
Answer 80% in 30 seconds
MetroLine also answer emails and livechat.
We aim to respond to general email enquiries within 2 working days.
Livechat will be accepted within 7 seconds
Complaints
We will respond to complaints within 15 working days
Travel Centres and Bus Stations
We will notify customers of any planned changes to normal opening hours 7 days in advance.