Alerts 70 Bus

Our customer service standards

Our Contact Centres (Accessbus, Education and MetroLine) aim to…

Answer 90% of all calls
Answer 80% in 30 seconds

MetroLine also answer emails and livechat.

We aim to respond to general email enquiries within 2 working days.

Livechat will be accepted within 7 seconds 


We will respond to complaints within 15 working days

Travel Centres and Bus Stations

We will notify customers of any planned changes to normal opening hours 7 days in advance.