Alerts 41 Bus



Week left to have your say on Bus Information

16 August 2019

People across West Yorkshire have until Sunday 25 August to let West Yorkshire Combined Authority know how they prefer to find and use information about their local bus services.  

Approaching 1,000 people have already filled out the online questionnaire or attended drop in events to make their views known, since the engagement process started in July.

Take part online. 

Also the last of eight, countywide drop in sessions takes place at Bradford Interchange between 10am and 2pm on Thursday 22 August. Questionnaires, which can be sent Freepost, are available from Bus Station Travel Centres at Bradford Interchange, Castleford, Dewsbury, Halifax, Huddersfield, Keighley, Leeds, Pontefract and Wakefield bus stations .

National research 

With national research showing more and more people are taking advantage of digital services, the Combined Authority is proposing a similar digitally-led approach to bus information to ensure it is meeting people’s requirements.

During the past 12 months, almost two million people used the Metro website at over 5.85 million times. In that period, visitors to the site downloaded 3.2 million bus timetables and 1.3million people have used its Journey Planner to coordinate over 5 million journeys.

People are using their smartphones to access the yournextbus, the live real-time bus information service around 1.2 million times each month. They are also scanning QR and NFC tags at West Yorkshire’s 14,000 bus stops and shelters 1 million times per year to access yournextbus. 

Slimming down

As a result, the Combined Authority is proposing a Digital First approach to the way it provides bus information. This would involve slimming down printed timetables, , which often go unused and have to be scrapped as services change, but not an end to printing them. The result would be better value for money for local Council Tax-payers and reduce the environmental impact of their production.

National data released this week by the Office for National Statistics (ONS) shows that 87% of all adults in the UK use the internet daily with more than half of adults aged 65 years and over shopping online.


Cllr Kim Groves, Chair of the West Yorkshire Combined Authority Transport Committee said:  “Ensuring we continue to providing accurate, up-to-date information in the form that people want it will be essential to us achieving our target of increasing bus use across West Yorkshire by 25% over the next 10 years.

“To ensure we get the process right we want to hear the views of as many people as possible. Of course we want to hear from current bus users but we’re also interested in how we might attract people who don’t use the bus by providing information in the way they want to see it.”

After it closes on Sunday 25 August, the results of this engagement will be assessed and a final report taken to November’s meeting of the Combined Authority’s Transport Committee. 

Have you say online. 

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