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COVID-19: Bus and Train service updates

2 December 2020

West Yorkshire is now in Tier 3 (Very high) of the government's local COVID alert level system. 

This means that:

  • People can still travel for work, education, health and caring purposes and to visit amenities which are open, however everyone is encouraged to reduce the number of journeys they make and to avoid travel into and out of West Yorkshire. 
  • Public transport is available for those who need it but capacity is limited to maintain social distancing. We ask that passengers allow extra time, consider the time of day they travel, follow social distancing guidelines, wear a face covering and check their journey before setting off.
  • Avoid sharing cars with people from other households (outside your support bubble) and where it is unavoidable, all travellers should wear a face covering and ensure good ventilation.
  • Cycling and walking journeys should be considered if it is possible to do so.
  • West Yorkshire residents should avoid overnight stays outside of the region. People from outside the region are advised not to have overnight stays within West Yorkshire.

Click here for the latest Government COVID-19 travel advice.


Bus and Train travel

Those who are travelling are being asked to pay by contactless or via mobile apps, wash their hands before and after their journey, wear a face covering and allow more time as services may be full.

It is mandatory that people to wear a face covering on public transport and across all Bus Stations, Interchanges and Travel Centres including retail outlets with exemptions for the very young and those with disabilities or breathing difficulties. Those exempt from wearing a face covering can download an assistance card to help communicate this to staff on bus and rail services in West Yorkshire. Print them off or take a picture on your phone to show the driver, conductor or station staff know what help you need.

The changes that have been made to services in response to the COVID-19 pandemic mean printed information at bus stops, real-time or journey planner information may be out of date. We are working to address this but in the meantime we are asking people to check www.wymetro.com and @MetroTravelNews on Twitter for the most accurate information.

For regular updates to bus and rail services see: wymetro.com/plan-a-journey/travel-news/bus-travel-alerts/service-updates/

We are continuing to carry out additional cleaning at our bus stations and interchanges and have made modifications to create space to support social distancing. Signs and information are being provided across the bus network to help people maintain social distancing and travel safely.

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Park and ride

Elland Road Park & Ride is open and we ask that customers adhere to social distancing and safety guidance on site and when travelling.  Face coverings are mandatory (unless exempt) on all buses and within customer waiting areas.

Temple Green is currently being used for COVID-19 testing.


Travel centres

Customers will be asked to observe social distancing requirements which will limit the services we can offer and it may take longer to assist than normal therefore please use online services if you can. Read more about Travel Passes

Please note that Metro Travel Centres may be subject to short notice closures. 

Metro Travel Centres opening hours will be as normal unless stated below:

Monday 30 November: Huddersfield open as normal but closed between 1 - 2pm

Tuesday 1 December: Halifax closed

Wednesday 2 December: Halifax closed

Other Travel Centres: 

Keighley, contact operator for details. Run by Transdev


Concessionary travel

In line with concessionary bus pass terms and to manage capacity available on the network, concessionary passes can only be used after 9.30am Monday to Friday and all day at weekends and public holidays.

Pass holders who have a pass due for renewal can renew online at wymetro.com.

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Access bus

AccessBus is operating a limited service for existing customers who need to travel for essential shopping and is being limited to five passengers per vehicle to enable social distancing. The service is currently operating across all districts and face coverings must be worn on the bus. As capacity is limited, we are encouraging people not to use AccessBus if they have other alternative methods of getting shopping.

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