Alerts 38 Bus

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Bus and train service updates

8 July 2020

Updated: Thursday 09 July 2020

We are strongly urging people to consider whether their journey is necessary before using public transport and to consider cycling or walking as an alternative to public transport where possible.

Capacity is limited across services and focused on ensuring key workers and those who need to travel to work can get where they need to be during the COVID-19 pandemic.

Latest Government COVID-19 travel advice.

 

Click on the boxes below to find out more: 


Bus and Train travel

Those who are travelling are being asked to pay by contactless, wash their hands before and after their journey, wear a face covering where possible and allow more time as services may be full.

Government guidelines require people to wear a face covering on public transport with exemptions for the very young and those with disabilities or breathing difficulties. Those exempt from wearing a face covering can download an assistance card to help communicate this to staff on bus and rail services in West Yorkshire. Print them off or take a picture on your phone to show the driver, conductor or station staff know what help you need.

The changes that have been made to services in response to the COVID-19 pandemic mean printed information at bus stops, real-time or journey planner information may be out of date. We are working to address this but in the meantime we are asking people to check www.wymetro.com and @MetroTravelNews on Twitter for the most accurate information.

For regular updates to bus and rail services see: wymetro.com/plan-a-journey/travel-news/bus-travel-alerts/service-updates/

We are carrying out additional cleaning at our bus stations and interchanges and have made modifications to create space to support social distancing. Signs and information is being provided across the bus network to help people maintain social distancing and travel safely.

First and Yorkshire Tiger Multi Ticket Acceptance - Both First West Yorkshire and Yorkshire Tiger are accepting each other's tickets on specific routes. Visit yorkshiretiger.co.uk and firstgroup.com

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Park and ride

During the pandemic, demand for park-and-ride services has declined and it became unsustainable to keep them open. Temple Green is now being used for COVID-19 testing. The future of park-and-ride services is being kept under review.

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Travel centres

Metro Travel Centres at the locations below are open. Customers will be asked to observe social distancing requirements which will limit the services we can offer and it may take longer to assist than normal therefore please use online services if you can. Travel Passes can be ordered online

Metro Travel Centres currently open:
Bradford
Castleford
Halifax
Huddersfield
Leeds
Pontefract
Keighley

Other Travel Centres:
Wakefield and Dewsbury – contact operator for details

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Concessionary travel

We are strongly urging concessionary travel pass holders not to travel and to consider other ways they can access shops and services.

To help manage capacity available on the network concessionary bus pass terms have now been restored and can only be used after 9.30am Monday to Friday.

Pass holders who have a pass due for renewal can renew online at wymetro.com.

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Access bus

Access Bus services remain suspended. Access Bus customer service is helping customers access community services that have been made available to help meet customers’ shopping needs. Access Bus customer service will remain available to help during the Coronavirus (Covid-19) pandemic.

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Alerts 38 Bus

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