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Bus and train service updates

19 October 2020

Updated: Monday 19 October 2020

Public transport is available for those who need it but people should try and reduce the number of journeys they make where possible, to support social distancing. Capacity is currently limited across services and we ask that passengers allow extra time, consider the time of day they travel, follow social distancing guidelines, wear a face covering and check their journey before setting off. Cycling and walking journeys should be considered if it is possible to do so.

Click here for the latest Government COVID-19 travel advice.


Bus and Train travel

Those who are travelling are being asked to pay by contactless, wash their hands before and after their journey, wear a face covering and allow more time as services may be full.

Government guidelines requires people to wear a face covering on public transport and across all Bus Stations, Interchanges and Travel Centres including retail outlets with exemptions for the very young and those with disabilities or breathing difficulties. Those exempt from wearing a face covering can download an assistance card to help communicate this to staff on bus and rail services in West Yorkshire. Print them off or take a picture on your phone to show the driver, conductor or station staff know what help you need.

The changes that have been made to services in response to the COVID-19 pandemic mean printed information at bus stops, real-time or journey planner information may be out of date. We are working to address this but in the meantime we are asking people to check www.wymetro.com and @MetroTravelNews on Twitter for the most accurate information.

For regular updates to bus and rail services see: wymetro.com/plan-a-journey/travel-news/bus-travel-alerts/service-updates/

We are carrying out additional cleaning at our bus stations and interchanges and have made modifications to create space to support social distancing. Signs and information is being provided across the bus network to help people maintain social distancing and travel safely.

First and Yorkshire Tiger Multi Ticket Acceptance - Both First West Yorkshire and Yorkshire Tiger are accepting each other's tickets on specific routes. Visit yorkshiretiger.co.uk and firstgroup.com

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Park and ride

During the pandemic, demand for park-and-ride services has declined and it has become unsustainable to keep both sites open. Temple Green is now being used for COVID-19 testing.

We are pleased to announce that Elland Road Park & Ride has now reopened. We ask that customers adhere to social distancing and safety guidance on site and when travelling.  Face coverings are mandatory (unless exempt) on all buses and within customer waiting areas.


Travel centres

Metro Travel Centres at the locations below are open. Customers will be asked to observe social distancing requirements which will limit the services we can offer and it may take longer to assist than normal therefore please use online services if you can. Travel Passes can be ordered online by clicking this link. 

Metro Travel Centres currently open:

Bradford
Castleford
Halifax
Leeds
Pontefract
Keighley
Huddersfield 

 

Other Travel Centres:
Wakefield and Dewsbury – contact operator for details

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Concessionary travel

To help manage capacity available on the network concessionary bus pass terms have been restored and can only be used after 9.30am Monday to Friday.

Pass holders who have a pass due for renewal can renew online at wymetro.com.

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Access bus

Access Bus is operating a limited service. The service has resumed for existing customers who need to travel for shopping needs and is being limited to five passengers per a vehicle to enable social distancing. The service is currently operating across all districts. 

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