Leeds City Bus Station Toilet Area Redevelopment & New Retail Unit

The redevelopment of the public toilet area and creation of a small retail space at Leeds City Bus Station.

LCBS new toilets
March 2017

Leeds City Bus Station is one of the busiest in West Yorkshire, with a daily footfall of around 25,000 passengers. The West Yorkshire Combined Authority (WYCA) is committed to maintaining and improving the comfort, safety and quality of its bus stations and waiting areas.

The old public toilet facilities at Leeds needed refurbishing and updating to provide new and improved facilities for customers. The newly created toilet areas are now operational and customers are benefiting from high quality fittings and finishes including;

• Floor, wall and ceiling finishes
• New cubicles, vanity units and sinks
• Revised layout with contemporary colours
• Enhanced LED lighting
• Entrance areas with pay-to-use turnstiles.

Extensive research has shown that introducing a small entry charge to use the toilets not only helps to maintain the new facilities to the highest standards, but also deters antisocial behaviour and vandalism making the toilets a safer and more comfortable environment for passengers.


The new toilet facilities were opened to the public in September 2016, and have been generally well received by customers and staff alike. Feedback includes that the new facilities are a lot smarter, easier to maintain and are realising the benefits of a small entry charge identified in our research.

As part of the improvement work at the bus station, a small retail space has been created with a view to attracting a new retailer to the bus station, to add to the existing range of facilities offered.

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