Alerts 29 Bus

COVID-19 Accessible travel information

During the COVID-19 pandemic support for disabled passengers continues and remains in place. 

Bus and Rail operator information 

Please find below links to how bus and rail operators are supporting accessible travel in West Yorkshire during the COVID-19 pandemic:

Bus

First Bus

Transdev

Arriva

Rail

Northern Rail

TransPennine Express

 

Frequently Asked Questions 

 

If there is limited capacity will my bus or train become full?

It is possible that more people travelling will mean buses and trains may become full more often as operators adhere to social distancing guidelines. Drivers will be monitoring the number of people travelling on the bus and once the bus is full drivers will be unable to pick passengers up until someone gets off the vehicle.

 

Can I sit next to a member of my household on a bus or train?

Yes, in line with government guidelines, you only need to social distance from someone outside your household including on a bus or train.

 

Face Coverings on Public Transport

In line with government guidance, face coverings are required for travelling on public transport unless you are exempt. The groups exempt from the rules include children under the age of 11 and disabled people or people with breathing difficulties.

Click here for the Government guidance on face coverings and a full breakdown of who is exempt from wearing one. 

 

Face Covering Exemption Cards

Assistance cards are available to help people communicate they are exempt from wearing face coverings on public transport. 

The assistance cards can be downloaded from our website by clicking on this link and can be printed out to show to public transport staff or simply shown to staff on their mobile phone. For those without internet access, cards can be obtained by post by phoning Metroline on 0113 245 7676 or in person by visiting one of our Metro Travel Centres.

 

Travel Assistance Cards

Travel Assistance Cards have been designed to help you let transport staff and bus drivers know about any requirements you may have when travelling.

The assistance cards can be downloaded from our website by clicking on this link and can be printed out to show to public transport staff or simply shown to staff on their mobile phone. For those without internet access, cards can be obtained by post by phoning Metroline on 0113 245 7676 or in person by visiting one of our Metro Travel Centres

 

If I am a wheelchair user, will I still be able to get on the bus with social distancing in place?

Operators are asking passengers to consider the travel needs of disabled  passengers and wheelchair users and will do all they can to prioritise access to the wheelchair space for a wheelchair user.

 

What assistance is there for people who are blind or visually impaired?

To comply with social distancing requirements, transport operators have restricted the number of seats available on their services. Ask for assistance if you need help to find a suitable seat. You can use our Travel Assistance Card to let the driver know that you may need assistance.

We recognise that some people who are blind or visually impaired can find it hard to scan their travel pass on the ticket machine on the bus, and usually pass their travel pass to the driver to scan it. Whilst social distancing is still in place, you can just show your blind person’s pass to the driver as you get on the bus, rather than having to scan it.

 

Concessionary Travel Passes  

We are strongly urging people to consider whether their journey is necessary before using public transport.  Senior, Blind or Disabled pass holders who do need to travel may use concessionary passes after 0930 Monday to Friday. Senior, Blind or Disabled Travel Passes can be ordered online at wymetro.com

 

 Useful resources to help you travel safely 

 

 

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