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Bus Passenger Charter
Our new Passenger Charter sets out the standard of service you can expect when using West Yorkshire’s buses to ensure a high-quality, safe and enjoyable experience.
We (West Yorkshire Combined Authority and local bus operators) pledge to meet the commitments set out in the charter to the best of our ability.
The charter includes information on:
- Reliability
- Services and Information
- Equality, Diversity and Inclusion
- Customer Guarantees
- How to Complain and Give Feedback
- On the Bus and In Bus Stations
To view the charter, click here.
Alerts
70
Bus
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